FAQ
Q: How can I contact a Member Service representative?
A: You may call 1-888-357-5559 or send an E-mail by visiting our “Contact Us” page.
Q: How can I find a Spencer Health provider?
A: All of our providers are listed under the “Network” drop down menu. Our providers are sorted by province and city to make finding a conveniently located provider as easy as possible.
Q: Once I pick a network provider, do I have to remain with them or can I switch to a new one?
A: At The Spencer Health Network, we know that flexibility is important. That’s why you can select any provider from the network and can change providers at any time. Not only that, but other household members can select their own providers too!
Q: How do I know which code to use to claim my benefits?
A: Visit the “What We Do” page and click “more info” for the full savings information. You can also call us at 416-512-1616 and we’ll be happy to assist you.
Q: What if my provider is not in the Spencer Health Network?
A: You may contact Member Services to recommend a provider be added to our network; a Customer Service Representative will complete a provider request form on your behalf. We will make every effort to include your provider in our network, however all requests are subject to credentialing and geographic review.
Q: How can I add or sell the Spencer Health Network program?
A: If you are interested in becoming a partner of Spencer Health, contact us by phone or by using the “Contact Us” form. A Spencer Health representative will contact you to discuss our programs and how we can work together to meet your needs.
Q: What type of network health programs do you offer?
A: To learn more about our programs and services, visit the “What We Do” page.
Q: What do I do if I feel I didn’t receive my discount or wasn’t billed correctly?
A: We have a comprehensive auditing process that will ensure you always receive your savings and are always billed correctly. If you’d like to initiate this process, please call our offices and have your bill/receipts ready to send to us for further review.
Q: How do I request a proposal?
A: For group programs, please contact our Sales office at 1-888-357-5559. If you would like to send an email, it can be directed to eric@spencerhealth.com
Please include these few simple items:
– Group Name
– Group Location
– Contact Information
– Group Size
– If applicable, Current plan design specifications (including benefit frequency, allowances, co-payments etc.)
If you need help designing a plan? We can help with that too! Contact us for more details.
Q: How long does it take to obtain a proposal?
A: The turnaround for a standard proposal is three to five business days. However, we can accommodate tighter deadlines when needed.
